Account review process

We conduct reviews of our users to ensure their businesses are in good health as they evolve over time. Reviews are a common practice in the financial services industry. The information collected during this process is used to confirm that we have an accurate, up-to-date assessment of your business and helps us protect all the users on our platform as well as their customers.

What can you expect during this process? #

During the review, users can expect a review of their business model, product usage, processing volumes, billing practices, and financial stability. This process typically includes a request for updated financial information as well as any additional questions related to the recent usage history of our services.

What happens if the information requested is not available? #

These account reviews are mandatory for using our services. Providing this information in a timely manner helps ensure there are no unforeseen delays or unexpected risk mitigations that could impact your business.

If you are unable to provide the requested documentation or information, let us know as soon as possible. We would be happy to discuss with you what, if any, alternative responsive information could be provided.

Will the information you share be handled confidentially and securely? #

Data security and confidentiality are incredibly important to us. The information you share is intended solely for the purpose of the account review and will be shared only on a need-to-know basis within our Compliance Team.